Terms of Use

These Terms of Use govern access to and use of guestroom.com.tr (the "Website").

The Website is operated by Otelsan Otel Ekipmanları ve Mimarlık Hizmetleri Anonim Şirketi ("OTELSAN", "we", "us" or "our"), located at Üçevler District, Coşkun Street, İnci Plaza, Floor 1, Office 10, Nilüfer, Bursa, Türkiye. Tax registration: Çekirge Tax Office · Tax No. 6491061135.

By accessing or using the Website, you acknowledge that your use is subject to these Terms. If you do not agree with these Terms, you should discontinue use of the Website.

These Terms relate to use of the Website only. They do not replace or amend any separately executed quotation, purchase order, sales contract, supply agreement, distribution agreement, confidentiality agreement, technical approval or other binding commercial document.

The Website is intended primarily for professional, commercial and institutional users seeking information concerning hotel beds, mattresses, bedding products, hotel textiles and related hospitality project solutions.

Typical users may include hotel owners and operators, purchasing departments, architects, interior designers, hospitality consultants, contractors, distributors, resellers and other business professionals.

You must use the Website only for lawful purposes. Where you use the Website on behalf of a company or other organisation, you are responsible for ensuring that you have appropriate authority to act on its behalf.

guestroom.com.tr provides corporate information, product categories, technical information, product images, project references, manufacturing information, catalogues and methods for contacting OTELSAN or requesting commercial information.

The Website does not currently provide online payment, self-service online ordering or customer-account functionality.

Product information displayed on the Website is an invitation to request information or a quotation. It does not, by itself, constitute a binding sales offer, guarantee of stock, commitment to supply or acceptance of an order.

A commercial transaction becomes binding only through an authorised quotation, accepted order confirmation, pro forma invoice, signed commercial agreement or another binding written document recognised by the relevant parties.

Quotations issued by OTELSAN may contain specific commercial and technical conditions, including price, quotation validity, minimum order quantities, product dimensions, materials, colours, fabric or textile specifications, quantities, payment terms, production lead times, packaging, Incoterms, freight arrangements, delivery conditions and warranty information.

Customers and professional purchasers are responsible for reviewing the final quotation, technical specifications, quantities, dimensions, finishes, delivery conditions and other applicable commercial information before approving an order.

Where these Website Terms conflict with an authorised quotation, technical approval, purchase agreement or other binding document relating to a specific transaction, the specific transaction document will prevail to the extent of that conflict.

OTELSAN seeks to present product information accurately and professionally. However, product information on the Website may be updated as materials, manufacturing methods, supplier components, technical specifications or product ranges develop.

Photographs, rendered images, room scenes, product visualisations and digital colour representations are intended to communicate product appearance and design. Actual colours, textures, stitching, fabric appearance, wood tones, metal finishes and other visual details may differ because of lighting conditions, photography, screen calibration, material batches and manufacturing tolerances.

Dimensions, weights, mattress heights, textile weights, compositions, thread counts, construction details, tolerances and other technical values should be confirmed through the applicable quotation, technical document or approved specification before ordering.

Many OTELSAN products may be manufactured, configured or supplied according to hotel standards, project specifications or customer requirements.

Customisation may include dimensions, mattress construction, firmness, fabrics, colours, stitching, embroidery, logos, textile compositions, bedding specifications, finishes, packaging or other project-specific requirements.

Where a product is custom-made or project-specific, final specifications must be confirmed through the relevant quotation, sample approval, drawing, specification sheet or another agreed technical approval process.

Website photographs or general product specifications should not be treated as a substitute for a project-specific written approval where customisation is required.

Unless expressly stated otherwise, Website text, design elements, product descriptions, photographs, renders, drawings, graphics, logos, trademarks, catalogues, brochures, videos, code and other Website materials are owned by, licensed to or lawfully used by OTELSAN and may be protected by applicable intellectual-property laws.

Visitors may view and reasonably download or print Website materials for legitimate internal evaluation of OTELSAN products, hospitality projects or potential commercial cooperation.

Without prior written authorisation, Website content may not be commercially reproduced, republished, sold, redistributed, materially modified, used to create a competing product catalogue, systematically extracted into a competing database, or otherwise exploited beyond legitimate evaluation of OTELSAN products and services.

OTELSAN names, logos and associated trademarks must not be used in a manner that falsely suggests distributorship, sponsorship, endorsement, partnership or another commercial affiliation.

Catalogues, brochures, product sheets, specification documents and other downloadable materials may be revised from time to time.

A downloadable document available on the Website may not represent the latest specification for every product or project. Purchasing and production decisions should therefore be based on the version of the specification or technical documentation supplied or approved for the relevant quotation or order.

Technical drawings, CAD files, samples, project specifications and other materials provided outside the public Website may be subject to additional confidentiality, ownership or permitted-use restrictions.

Visitors may use Website forms or published contact details to request product information, quotations, catalogues or other commercial assistance.

You are responsible for ensuring that information, files, drawings, photographs, logos or other materials submitted to OTELSAN are accurate, lawful and do not infringe the rights of third parties.

You must not submit malicious software, unlawful material, fraudulent information or personal data that is unnecessary for the relevant request.

General Website forms and ordinary business email should not be treated as dedicated secure channels for trade secrets or exceptionally sensitive confidential information.

Where a project involves commercially sensitive information, drawings, proprietary designs or other confidential documentation, the parties should use an appropriate confidentiality arrangement or specifically agreed communication process where necessary.

You must not:

• use the Website in violation of applicable law or third-party rights;
• attempt to gain unauthorised access to the Website, server, administrative area or related systems;
• probe, scan or test Website security without authorisation;
• introduce malware, harmful code, malicious scripts or other disruptive technology;
• deliberately generate unreasonable automated traffic or interfere with normal Website operation;
• impersonate another individual or organisation, misrepresent commercial authority or submit fraudulent enquiries;
• systematically harvest personal contact information for unsolicited communications;
• copy or extract Website content for the creation of an unauthorised competing commercial database or catalogue;
• use the Website in a manner intended to damage OTELSAN, its customers, suppliers, partners, systems or reputation.

Normal search-engine crawling and indexing that respects published technical instructions is permitted.

Large-scale scraping, automated extraction, unauthorised copying of substantial Website content, credential attacks, automated form abuse, security testing without permission or other automated activity that creates an unreasonable technical burden may be restricted.

OTELSAN may apply reasonable technical measures, including rate limiting, traffic filtering or blocking, where necessary to protect Website availability, security, intellectual property, users or legitimate business interests.

guestroom.com.tr may contain links to independent third-party websites or use third-party technologies such as Google Maps or analytics services.

External websites and services operate under their own terms, policies, security practices and privacy information.

OTELSAN does not control independent third-party websites and cannot guarantee their availability, accuracy, content, security or privacy practices.

Personal data associated with use of guestroom.com.tr is handled as described in our Privacy Policy , Cookie Policy and Data Protection (KVKK) Notice .

These documents form the Website's privacy and data-protection information framework. They do not, by themselves, create a sales contract or modify commercial transaction documents.

OTELSAN serves international markets and Website enquiries may result in cross-border commercial transactions.

Products, materials, transactions or technical information may be subject to applicable export, import, customs, sanctions, embargo, trade-control or licensing requirements.

Each party remains responsible for legal obligations allocated to it under the applicable quotation, delivery term, contract and mandatory law.

OTELSAN may refuse, suspend or discontinue an enquiry or proposed transaction where performance would reasonably be expected to violate applicable law, sanctions, trade restrictions or mandatory authorisation requirements.

OTELSAN seeks to maintain a professional, secure and current Website but does not guarantee uninterrupted access, continuous availability or error-free operation.

Website access may occasionally be limited or interrupted for maintenance, upgrades, security measures, hosting issues, technical faults or circumstances outside OTELSAN's reasonable control.

Product information, specifications and documents may also be revised as products and manufacturing processes develop.

To the extent permitted by applicable mandatory law, general Website content is provided for informational purposes. Product suitability, conformity, specifications, warranties and commercial remedies applicable to an individual transaction are governed by the relevant quotation, technical approval, specification and contract.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

Subject to that principle and to the maximum extent permitted by applicable law, OTELSAN will not be responsible for indirect, incidental, special or consequential losses arising solely from Website interruption, third-party services or reliance on general Website information that has not been confirmed for a specific commercial transaction.

Commercial purchasing decisions should be based on the final authorised quotation, approved samples, specifications, drawings where applicable and the relevant binding commercial documents.

These Terms of Use are governed by the laws of the Republic of Türkiye.

Subject to any mandatory jurisdiction rules that apply, disputes arising specifically from access to or use of the Website shall be subject to the competent courts and enforcement offices of Bursa, Türkiye.

This provision does not override mandatory rights, jurisdiction rules or dispute-resolution provisions contained in a separately binding commercial agreement.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Failure by OTELSAN to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

Section headings are provided for convenience and do not independently determine the interpretation of these Terms.

These Website Terms should be interpreted together with the applicable Privacy Policy, Cookie Policy and KVKK Notice where relevant to Website use.

OTELSAN may update guestroom.com.tr, its functionality and these Terms of Use to reflect changes in Website technology, products, commercial practices, legal requirements or business operations.

The version currently published on this page applies from the revision date shown at the top of the document.

Visitors are encouraged to review these Terms periodically where their use of the Website or commercial interaction with OTELSAN continues over time.