Privacy Policy

This Privacy Policy explains how Otelsan Otel Ekipmanları ve Mimarlık Hizmetleri Anonim Şirketi ("OTELSAN", "we", "us" or "our") processes personal data when individuals visit guestroom.com.tr, contact us, request information about our hotel beds, mattresses, hotel textiles or related products, request a quotation, subscribe to communications or otherwise interact with our business teams.

For the processing activities described in this Policy, OTELSAN acts as the data controller.

Registered business contact details: Üçevler District, Coşkun Street, İnci Plaza, Floor 1, Office 10, Nilüfer, Bursa, Türkiye; telephone +90 224 250 27 00 ; commercial email export@otelsan.com.tr ; privacy and KVKK email info@otelsan.com.tr .

Information you provide directly

• Identity and contact information such as name, surname, business email address, telephone number, country and preferred language.
• Professional information such as company name, position, business sector and business location.
• Enquiry and project information such as products of interest, dimensions, quantities, hotel or project requirements, project location, destination country, requested delivery timing and quotation requirements.
• Business correspondence and information exchanged during quotation, project, production, delivery or after-sales communication.
• Newsletter preferences, subscription records, consent records and unsubscribe requests.
• Documents, images, specifications, drawings or other attachments that you voluntarily submit to us.

Information generated through website use

• IP address and access date and time.
• Browser, device and operating-system information.
• Referring source, pages viewed, navigation and interaction information.
• Approximate location information derived from IP address where available.
• Analytics identifiers where analytics storage is permitted.
• Security, diagnostic and form-submission information required to operate and protect the website.

OTELSAN processes personal data only where there is a specified and legitimate purpose and an appropriate legal basis. The applicable legal basis depends on the processing activity and the laws applicable to the individual concerned.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

When you submit a contact, product enquiry or quotation form, OTELSAN uses the information provided to understand the request, direct it to the relevant department, communicate with you, evaluate product or project requirements and prepare an appropriate response or commercial quotation.

Information submitted through forms may also be retained where reasonably necessary to maintain a business record, follow up an enquiry, document commercial correspondence or establish or protect legal rights.

Fields identified as mandatory are required to process the request. Optional fields and attachments enable us to evaluate project and product requirements more accurately.

Submission of a website form does not itself create a sales contract. A binding commercial transaction arises only through an authorised quotation, order confirmation, purchase order or separate written agreement accepted by the relevant parties.

guestroom.com.tr does not currently provide online payment, online checkout or customer-account functionality.

Where you subscribe or otherwise lawfully elect to receive communications, OTELSAN may provide information about hotel beds, mattresses, hotel textiles, product developments, catalogues, corporate news, exhibitions, projects and other relevant professional information.

OTELSAN may retain appropriate records of subscription, consent where required, communication preferences and unsubscribe requests in order to respect your choices and demonstrate compliance.

You may unsubscribe using the unsubscribe mechanism provided in an electronic communication or by contacting info@otelsan.com.tr .

Transactional, quotation, project or service-related communications may still be sent where necessary in connection with an existing request or commercial relationship.

guestroom.com.tr may use cookies and similar technologies necessary for website functionality, security, performance, visitor preferences and analytics.

Google Analytics may be used to understand how visitors interact with the website. Depending on the consent and configuration applied, Google Analytics may use first-party identifiers such as _ga and related GA4 identifiers to distinguish users or sessions.

Google Maps may be used to display OTELSAN's location or other geographical information. Loading an interactive map may cause technical information such as IP address, browser information, device information and interaction information to be transmitted to Google.

Where applicable law requires consent, non-essential analytics or third-party functionality should not be activated until the visitor's relevant preference has been obtained through the website's consent mechanism.

Further information about cookie categories, technologies, purposes, durations and preference controls is provided in our Cookie Policy .

Personal data may be disclosed only where reasonably necessary for an appropriate business, technical, contractual or legal purpose.

Potential recipients may include:

• authorised OTELSAN employees, departments and management;
• website hosting, security, technical maintenance, email, form, analytics, newsletter and IT service providers;
• suppliers, manufacturers, project partners, distributors or representatives where necessary to evaluate or fulfil a business request;
• logistics, freight, customs and delivery partners where relevant to an order or project;
• accountants, auditors, insurers, lawyers and other professional advisers;
• banks and financial institutions in connection with separate offline commercial transactions;
• courts, regulators, tax authorities, customs authorities, law-enforcement bodies or other competent authorities where disclosure is required or permitted by law.

OTELSAN does not sell personal data collected through guestroom.com.tr.

Due to the international nature of OTELSAN's business, website infrastructure and technology providers, personal data may in certain circumstances be processed or transferred outside Türkiye.

International transfers may arise through website hosting and technical infrastructure, Google Analytics, Google Maps, email or other technology services, as well as where an international business enquiry requires communication with a distributor, supplier, logistics provider or other project partner located abroad.

Transfers of personal data abroad that fall within the scope of Turkish Personal Data Protection Law No. 6698 are handled in accordance with Article 9 and applicable secondary legislation.

Depending on the circumstances, a transfer may be based on an applicable adequacy decision or on appropriate safeguards recognised by law, including an approved standard contract or another recognised safeguard. Statutory exceptional transfer mechanisms may be used only where their specific legal conditions are met.

Where explicit consent is legally required for a particular transfer, that consent will be handled separately in accordance with applicable requirements.

Questions concerning international transfers may be submitted to info@otelsan.com.tr .

OTELSAN does not retain personal data indefinitely. Retention periods are determined according to the purpose for which information was collected, the status of the relevant business relationship, statutory retention obligations, limitation periods, security requirements and the need to establish, exercise or defend legal rights.

When continued retention is no longer justified, personal data is deleted, destroyed or anonymised in accordance with applicable law and OTELSAN's relevant procedures.

OTELSAN implements reasonable administrative and technical measures designed to protect personal data against unauthorised access, unlawful processing, alteration, accidental loss, disclosure, destruction or misuse.

Depending on the relevant system and processing activity, such measures may include access controls, role-based authorisation, secure transmission, backups, logging, software updates, service-provider controls and employee confidentiality obligations.

No internet transmission, electronic communication or storage system can be guaranteed to be completely secure. Visitors should therefore avoid submitting unnecessary confidential or sensitive information through general website forms.

Individuals whose personal data is processed within the scope of Turkish Personal Data Protection Law No. 6698 may exercise the rights available under Article 11, subject to the conditions specified by applicable law.

These rights include, as applicable, the right to learn whether personal data is being processed, request information concerning processing, learn the purposes of processing and whether data is used consistently with those purposes, learn relevant recipients, request correction of incomplete or inaccurate information, request deletion or destruction where legal conditions are satisfied, request notification of certain actions to recipients, object to certain results arising exclusively from automated processing and seek compensation where legally available.

You may also withdraw consent where processing is based on consent, unsubscribe from commercial communications and manage available cookie preferences.

Further details concerning KVKK rights and the application procedure are provided in our Data Protection (KVKK) Notice .

Additional mandatory privacy rights may apply depending on your country or region.

guestroom.com.tr is intended primarily for hotel, hospitality, architecture, procurement and other professional and business audiences. The website is not designed or directed specifically toward children.

OTELSAN does not knowingly seek children's personal data through general contact or quotation forms. A parent or legal guardian who believes that a child has submitted personal information may contact us so that the matter can be reviewed and appropriate action taken.

guestroom.com.tr may contain links to external websites or may load third-party technologies such as Google Maps or analytics services.

Third-party organisations process information in accordance with their own privacy terms, policies and legal responsibilities. OTELSAN does not control the privacy practices or content of independent external websites.

Visitors should review the relevant third party's privacy information before voluntarily providing personal data to an external service.

OTELSAN may update this Privacy Policy where guestroom.com.tr functionality, service providers, processing activities, legal requirements or privacy practices change.

The current revision date and version number are shown at the top of this page. Where appropriate, material changes may also be communicated through an additional website notice.